Why has my account been disabled

Why has my account been disabled or deleted for non-payment?

Your account has been disabled or deleted for non-payment because the credit card we have on file consistently fails when our system tries to charge the balance due for your account’s monthly fees. At the beginning of each billing cycle, our system attempts to charge the credit card of record for monthly fees. If we are unable to do so, our system sends an email to the email address you have listed in the Billing Information page. This process is repeated each business day of the month on all active accounts for which we have been unable to secure payment. When there is an outstanding balance due on your account for over 5 business days, your account is automatically Disabled for Non-payment. To re-enable your account, please contact Billing at San Juan Hosting.

If you have checked your Billing Information in San Juan Hosting and believe there should be no problems charging monthly fees for your account, please verify the accuracy of the Billing Information in San Juan Hosting and/or contact your Credit Card bank and they may be able to assist. The most common reasons transactions fail are:

Expiration date for credit card information in San Juan Hosting has passed and wasn’t updated with the new expiration date (update cc info by logging into San Juan Hosting)
Credit card limit won’t allow for the amount of the current transaction (contact bank or check to see if recent payment to credit card has posted to your cc account).
Authorize.net address verification for the credit card failed (Log into San Juan Hosting and correct Billing Information address for your credit card).
A hold may have been placed on the credit card account by the bank (contact credit card bank).

You will still be responsible for any unpaid balance and San Juan Hosting will take possession of the Domain Name if purchase through us.

Getting Reconnected

Should a customer’s login be disabled for non-payment a $55 reconnection fee may be assessed. Any customer who has their login disabled for 3 consecutive months will be required to use VISA or MasterCard billing to retain service.

The following Domain Names are open for bidding contact: sales@sanjuanhosting.com

1. claytech.us current bid $20.00

2. fchandymanandlandscaping.com current bid $15.00

3. gvsalmistas.org current bid $20.00

4. laculpatuya.com current bid $20.00